Policy Responsible Gambling

mbongosport is dedicated to protecting its clients from possible harmful consequences of problem gambling by means of information assistance and personal consideration

INTRODUCTION

mbongosport are committed in engaging our best endeavors to provide our customers with a pleasant gaming experience. At the same time as we do identify that gambling may cause problems for some individuals and to ensure that you continue to enjoy a safe and manageable play, we fully support the purpose and principle of responsible gaming.

By Responsible gambling we understand all policies and practices to be designed to minimize the incidents of, harm caused by excessive gambling, while not interfering unnecessarily with legitimate enjoyment of those gamble harmlessly.

We have therefore deployed several mechanisms that assess, check, investigate and support responsible gambling. Gambling involves risk. By gambling on mbongosport website, you run the risk that you may lose or Win.

mbongosport Responsible Gaming Features

We actively encourage each of our customers to participate in the management of their gaming account and so offer the following responsible gaming features on our website:

Self-Exclusion

You may, at any time, request temporary or permanent exclusion through mbongosport.com, the self-exclusion options available are:

• Self-Exclusion: the account is suspended for a specified period of time.

• Permanent Self-Exclusion: the account is permanently closed and you will not be allowed to re-open it.

• Self-Exclusion through BCLB - If the BCLB send a letter to us to self-exclusive a customer.

• You can request for suspension by sending a mail to [email protected]; or through mbongosport Website, when this request is received, will be verified and reviewed by our Responsible gaming team and acted upon.

Note

In the case of a permanent self-exclusion request, we will contact you with a view to returning any remaining funds held in the account balance, less bonus money.

• Prevention of under - age gambling

The prevention of underage gaming is one of the most important aspects of responsible gambling and it needs to be emphasized that individuals that have not reached the legal age 18 years must not be allowed to gamble for real money.

mbongosport in turn must take all the necessary steps to make sure that underage gambling activities do not take place on their websites and that the laws protecting minors in their targeted jurisdictions are respected. mbongosport present a clear registration process for all players and mandatory verification steps to be followed to ensure the age of gamblers.

At the same time, parents are advised to monitor and take all the necessary means to block their access by installing parental control apps and/or programs on their devices.

• Safety measures against criminal activities

Gambling websites can be affected by online criminals’ activities just like any other sites dealing with e-commerce or financial transactions. To accomplish their goals and obtain private and financial data, online criminals deploy malicious software that targets websites’ vulnerabilities. To stop this growing tendency, operators are requested to insert procedures and software programs that detect and block money laundering activities and hacking devices.
We also comply anti – money laundering measures and regulation.

• Information privacy

How can online operators protect their customers’ private details from prying eyes? This area is connected to the need of keeping safe players’ private details from unauthorized access that may occur due to illegal online criminal attacks.
By introducing several strong policies to control access to important private data, starting with gamblers’ names, their addresses and phone numbers, operators make sure information privacy is respected and they are in line with most regulators’ requirements.

• Ethical and responsible marketing

mbongosport complies with the relevant regulatory advertising codes of practice which typically ensure that advertisements are factually correct and do not target underage or vulnerable gamblers, such as players who have self-excluded themselves from gambling. It is also expected that operators should seek permission from the customer prior to engaging in direct marketing through use of the customer’s personal details.

• How mbongosport engages in Responsible Gambling

mbongosport is directly responsible for its activities and ensures responsible gambling principles are respected and understood by all parties, from regulators and platform providers to casino games suppliers and players.

At the same time, any platform supplier that we deal with must make sure its software products are embedded in a complete management system that delivers a safe and fair gaming experience.

This means that, even though platform providers may not be in direct contact with the final users, they are nevertheless under moral and juridical requirements to offer online operators the necessary means and tools to control:

• gambling addiction by setting betting limits and self-exclusion tools;
• underage betting problems by checking players’ age;
• guarantee data privacy and security by adding security tools against online threats and criminal activities;
• Deliver a secure gambling environment to players by integrating software monitoring capabilities.